Refunds and credit notes

In accordance with the General Terms and Conditions of CD Ticket Sale and the Consumer Protection Act, buyers of tickets for cancelled or postponed events will be issued a refund as follows: 

Tickets for cancelled events at Cankarjev dom
Cankarjev dom is making every effort to find new dates for the cancelled events. 

Please check Cankarjev dom’s website, social media and newsletter regularly for further updates on rescheduled/postponed or cancelled events.

No ticket exchange is necessary for the new dates of rescheduled events (unless otherwise stated). Ticket holders who find the new date unsuitable are issued a credit note in the amount of the admission price or paid a refund. The credit or refund requests must be submitted no later than the new date of a postponed event. Refund or a credit note can also be claimed for cancelled events. The credit note is valid until at least December 2022.

Cankarjev dom will issue a credit note or pay a refund within 14 days from the receipt of the request. For distance refunding or credit note issuing please submit a request to vstopnice@cd-cc.si. The request must include an e-ticket, a photographed or scanned ticket and required data for the deposit into the ticket holder's current account.

If you bought tickets online (CD’s webstore), you can request a credit note or refund by signing in to your account.
 

Tickets for events at Cankarjev dom bought at other points of sale
Cankarjev dom will issue refunds and credit notes also for tickets bought for Cankarjev dom events at other points of sale within 14 days from the receipt of a request. The credit or refund requests must be submitted no later than the new date of a postponed event. For distance refunding or credit note issuing, please submit a request to vstopnice@cd-cc.si. The request must include an e-ticket, a photographed or scanned ticket and required data for the deposit into the ticket holder's current account.

Tickets bought at Cankarjev dom for events at other venues
Holders of tickets bought at Cankarjev dom for events not organised by Cankarjev dom and taking place at venues other than Cankarjev dom are requested to address their refund claims to info@mojekarte.si.
Further information: T 01/ 2572 906 every weekday between 8.00 and 15.00.


Please check our website regularly for updates on rescheduled/alternative or cancelled subscription series events.

Circumstances permitting, we will make ever effort to find alternative dates for the cancelled subscription series events. Subscribers will be duly notified of the new dates and, potentially, alternative artists/shows. Please check our website regularly for updates on alternative or cancelled events. 

The admission fee for a cancelled subscription event for which no alternative date/show is provided throughout the season is kept as a subscriber’s credit until the end of the 2021/22 season. The credit constitutes a proportionate sum of the cancelled concerts/performances of each subscriber. It can be used for any subsequent ticket purchase. If preferring a refund, the proportionate amount is deposited into a subscriber’s current account at the end of the subscription season. Please submit your requests to vstopnice@cd-cc.si.